Technical Support

Troubleshooting and guidelines for resetting your password

What should I do if the Lexis Advance page freezes or shows an error message during a case search?

You may download the troubleshooting steps below for different browsers:

How do I change my Lexis Advance password, registered email, or security question?

1. Select “More” from the top right-hand corner of the screen.

screenshot

2. Select "Sign-In Profile".

3. Input new information in the fields you want to update. Click "Save".

What are the rules for changing a password on Lexis Advance?

Your password:

  1. Must contain between 8 and 50 characters
  2. May not contain spaces
  3. Must contain at least 3 of the following 4 kinds of characters:
    1. Upper-case letters
    2. Lower-case letters
    3. Numbers
    4. Special characters (e.g. @ # $ %)
  4. May not include your ID
  5. Must not be the same as any of your previous 5 passwords
What should I do if I have forgotten my Lexis Advance user ID?

If you have forgotten your Lexis Advance user ID, click here to request it.

As a reminder, your ID:

  1. Must contain between 8 and 50 characters
  2. Must not contain spaces
  3. Can only contain the following special characters: ! $ & ' * - ? ^ _ ` { } ~ . @